Frequently Asked Questions
How to Order & Frequently Asked Questions
At Dori Apparel, most customers buy unbranded (blank) garments directly on our website — quick dispatch in 2–4 working days, and price breaks from 10+ units. We also offer smart, local branding (screen printing, embroidery, Supacolour, vinyl) for those who want their logo applied.
Based in Christchurch, New Zealand, we supply businesses, schools, and clubs nationwide with quality garments from BizCollection, JB’s Wear, Bisley, AS Colour, Cloke, Gildan, and our own Urban Collab.
Tip: 10+ units unlocks better pricing automatically on many products — add sizes/colours to your cart and you’ll see the break apply.
How to Order
1 Choose your garments (you can order blanks online)
Browse and order blank stock online — no quote needed. Most items dispatch in 2–4 working days; pricing gets cheaper at 10+.
Not sure which style fits your use? Email support@dori.co.nz and we’ll recommend options.
2 Want your logo added? (branding is optional)
We can apply your logo by screen printing, embroidery, Supacolour, or vinyl. Branding is optional — it’s fine to buy blanks only.
Start a Branding QuoteArtwork tips: Vector files (AI/EPS/PDF) are ideal; hi-res PNG/JPG works too.
3 Checkout & pay
For blanks, just checkout online. For branded orders, approve your quote and pay via secure link. We accept credit card and bank transfer (no invoice/credit accounts).
4 Delivery or pickup
Blank orders usually leave in 2–4 working days. Branded orders take 10–20 working days from artwork approval (subject to supplier stock). Pickup available in Christchurch.
FAQs
Can I order unbranded or blank clothing?
Yes — most customers buy blank apparel (tees, hoodies, workwear, school basics) with no branding. Add to cart and checkout — no quote needed.
Do you offer wholesale pricing?
Yes — see Wholesale or contact us for our best price. Many items have automatic 10+ price breaks online.
What brands do you stock?
BizCollection, JB’s Wear, Bisley, AS Colour, Cloke, Gildan, and Urban Collab.
Heads up: JB’s Wear and Bisley can have supplier delays — ask us for current ETA.
Can I mix sizes or colours?
Yes — same style can mix sizes/colours. For branded runs, keep design and placement the same to stay in one setup.
Do I have to brand the garments?
No. Branding is optional — buying blanks only is very common. If you want branding, we offer screen printing, embroidery, Supacolour, vinyl, and sublimation.
Which print method should I choose?
- Screen printing: Best value from 20+ units, solid colours.
- Supacolour transfers: Fast, full-colour detail on many fabrics.
- Embroidery: Premium look for polos, jackets, caps, aprons.
- Vinyl sports printing: Names & numbers for teams.
- Sublimation: All-over/full colour (specific polyester garments).
What artwork files do you accept?
Vector (AI/EPS/PDF) preferred; hi-res PNG/JPG OK. We can help prep artwork if needed.
What are your turnaround times?
- Blank orders: typically 2–4 working days (subject to stock).
- Branded orders: usually 10–20 working days from artwork approval.
Some JB’s Wear and Bisley items can extend timelines if the supplier is delayed.
Do you ship nationwide?
Yes — courier NZ-wide. Pickup available in Christchurch.
Can I reorder easily?
Yes — we keep your history and branding setup for quick top-ups.
Do you offer invoice accounts?
No — we don’t offer invoice (credit) accounts. We accept credit card and bank transfer. Wholesale pricing is available for bulk orders.
Do you provide size charts?
Most products have size charts on the product page; a few don’t. If you can’t find one, ask us and we’ll send the correct chart or organise samples.
Can I supply my own garments for branding?
Often yes — we’ll confirm fabric suitability first (some materials don’t handle heat or stitching). Please check with us before sending items in.
How do I contact Dori Apparel?
Email support@dori.co.nz or use our contact page. Tell us the garment, quantities, and whether you want blank or branded.