COVID19 LOCKDOWN AT DORI APPAREL
Customers and Friends,
This is an extremely difficult time for us all.
While the shutdown is on, you can still place orders with us. We will slowly be sending orders out with a skeleton crew in the warehouse, these will be shipped out on a 'first in first served' basis.
Courier companies and drivers are still operating nationwide throughout the lockdown period.
Orders will only be shipped twice a week, so there will definitely be delays, even on Essential Services orders. Delays for non essential services products could be weeks, and some may not be sent until after the lockdown.
Our amazing customer service team is now working from home, so the assistance that we can provide may be limited in some situations.
RETURNS - Our returns team will not be working during the lockdown, so any returns that are sent back to us will be processed after the shutdown is lifted. Returns can be processed here during the lockdown- http://returns.dori.co.nz
Please note that when we do return to normal operation after the lockdown, our team will have a lot to catch up on, so queries and returns could take a few days to attend to.
Please take care of yourselves and each other. Please follow the guidelines of self-isolation and please be kind to each other. This is very stressful for us all, but we're all in this together.
Adam and the whole Dori Apparel team